Returns
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 14 days of receiving your package.
To be eligible for a return, your item must:
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Be unused, unworn, and in the same condition that you received it.
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Include all original packaging, tags, and accessories.
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Be free from stains, odors, or damage.
Non-Returnable Items
Please note that the following items cannot be returned or exchanged:
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Customized or made-to-order products.
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Intimate apparel (including lingerie, stockings, undergarments).
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Clearance or final sale items.
Exchanges
We currently offer exchanges for items of equal or greater value. If you wish to exchange an item, please contact our customer service team before sending your package back.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days, and credited back to your original payment method.
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Shipping fees are non-refundable.
Return Shipping
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Customers are responsible for all return shipping costs.
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When sending your return package, you must declare the value as no more than USD $13 to avoid customs duties or taxes.
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We are not responsible for any customs charges if the declared value exceeds this amount.
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We recommend using a trackable shipping service to ensure your package arrives safely.
How to Start a Return
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Contact our customer service with your order number and reason for return.
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Wait for confirmation and return instructions.
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Ship your package back to the provided return address, following the declaration requirement above.
